Returns Policy

Returns Policy

At Purera, we want you to be completely satisfied with your purchase. If for any reason you are not entirely satisfied with your purchase, we're here to help.

1. Eligibility for Returns

1.1 Unused and Unopened Products: We accept returns of unused and unopened products within 14 days of the delivery date.

1.2 Defective or Damaged Products: If you receive a defective or damaged product, please contact us immediately to arrange for a return or refund.

2. Return Process

2.1 Request a Return: To initiate a return, please contact our customer service team at +447570743925 to request a return authorization.

2.2 Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions for returning the product.

2.3 Return Shipping: You are responsible for the cost of return shipping, unless the return is due to our error (e.g., you received the wrong product or a defective item).

3. Refunds

3.1 Refund Eligibility: Refunds will be issued for the purchase price of the returned product(s), less any shipping charges and restocking fees, if applicable.

3.2 Refund Method: Refunds will be issued to the original payment method used for the purchase.

3.3 Processing Time: Please allow 1-7 business days for us to process your return and issue a refund once we receive the returned product(s).

4. Exceptions

4.1 Final Sale Items: Certain items may be marked as final sale and are not eligible for return or refund unless defective or damaged upon receipt.

4.2 Gifts: If the item was marked as a gift when purchased and shipped directly to you, you may receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

5. Contact Us

If you have any questions about our Returns Policy, please contact us at pureraskin@gmail.com or +447570743925 for assistance.